Privacy policy
Andatech
Pty Ltd (ACN 602 437 196) (Andatech or we/us/our) is committed to
creating safer workplaces, roads and communities by designing, manufacturing,
selling and servicing alcohol and drug testing equipment, and air purification
systems including related parts, components and services. This policy outlines
our ongoing obligations to you in respect of how we collect, hold, use,
disclose and otherwise manage your Personal Information.
We
have adopted the Australian Privacy Principles (APPs) contained in
the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern
the way in which we collect, use, disclose, store, secure and dispose of your
Personal Information.
By
using our website, products, applications and services, or otherwise providing
us with your information, you consent to us collecting, holding, using and
disclosing your personal information as described in the Privacy Act (Personal
Information) in accordance with this privacy policy.
Information
Collection and Use
We may
collect Personal Information, and non-personal information. Personal
Information has the meaning given in the Privacy Act and includes information
that identifies or could reasonably identify an individual. We may collect
Personal Information about:
- our customers,
potential customers and their personnel;
- other
individuals in the course of acting for our customers;
- our suppliers
and their employees; and
- our current,
former or prospective employees, consultants or contractors.
We may
collect Personal Information when a person:
- enquires about
our products or services;
- places an order
for our products or services;
- uses our
products or services;
- enters into a
credit application or other ongoing arrangement with us for the purchase
of our products or services;
- applies for
employment or a work placement;
- interacts with
our website or subscribes to our communications;
- uses devices or
applications connected with our website, products or services; or
- otherwise
engages with us in any business context.
The
Personal Information we collect may include:
- names,
addresses, telephone numbers, email addresses, job titles and referral
details;
- recruitment
related details including employers, work history, references, and
identification documents;
- banking or
financial details;
- details related
to legal or regulatory compliance;
- information
about your interaction with our website and emails including IP address,
browser type, access times and interactions with our platform;
- testimonials
and feedback; and
- other
information which assists us in conducting our business, providing and
marketing our products and services and meeting our legal
obligations.
We
collect this information to:
- provide and
improve our products and services, and otherwise conduct our business;
- process
transactions and manage accounts;
- fulfil legal,
regulatory, or professional obligations;
- enhance the
performance and security of our website and systems; and
- conduct
research, benchmarking and internal analytics to improve service quality.
Connected
Devices, Apps, and Platforms
Some
Andatech products and applications (including breathalysers, monitoring
devices, and connected platforms) may collect data such as test results,
timestamps, usage logs, device identifiers, GPS locations, and other diagnostic
information. This data may be processed through our cloud infrastructure or
trusted third-party systems (such as CRM, analytics or AWS) to support
calibration, compliance and performance.
Sensitive
Information
Sensitive
Information is defined in the Privacy Act to include information or opinion
about such things as an individual’s racial or ethnic origin, political
opinions, members of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information. Andatech only collects sensitive information
where:
- you have given
your consent to the collection of the information; and
- the information
is reasonably necessary for one or more of our functions or activities; or
- it is required
or authorised by law; or
- the Privacy Act
otherwise permits the collection of that information.
Some
of our products, such as our alcohol breath testers, by their very nature, may
involve the collection of sensitive health information. We may collect this
sensitive information directly from you, or through your employer or another
organisation that is using these products.
Our
Website
Our
website uses cookies to help keep track of items you put into your shopping
cart including when you have abandoned your cart. This information is used to
determine when to send cart reminder messages via email and/or SMS.
Andatech
may use information relating to your visit to our website, or information you
provide to us, for market research purposes in order to continually improve the
products and services that Andatech delivers to you.
Our
website uses the Google AdWords remarketing service to advertise on third party
websites (including Google) to previous visitors of our site. This could be in
the form of an advertisement on the Google search results page, or a site in
the Google Display Network. Third-party vendors, including Google, use cookies
to serve ads based on someone’s past visits to this website. Any data collected
by us will be used in accordance with this privacy policy.
You
can set preferences for how Google advertises to you using the Google Ad
Preferences page, and if you want to, you can opt out of interest-based
advertising entirely by cookie settings or permanently using a browser plugin.
Our
websites or applications may include links to third-party websites. These are
provided for convenience only. Andatech is not responsible for the content or
privacy practices of such websites and encourages users to review their privacy
policies.
Third
Parties
We
will generally collect your Personal Information only from you. However, in
some circumstances we may be provided with information by your employer (for
example, where your employer is our customer using our products and services)
or third parties. In such cases your Personal Information will be managed in
accordance with this privacy policy.
Disclosure
of Personal Information
Your
Personal Information may be disclosed for the purpose(s) for which it was
collected (as set out in this privacy policy):
- to third
parties where you consent to use or disclosure;
- where required
or authorised by law;
- to
trusted third parties who assist us in providing our products and services
such as:
- cloud hosting,
CRM and IT service providers such as AWS or Google;
- analytics,
logistics and training partners;
- calibration
and compliance service partners; and
- payment
gateways and financial service providers.
Your
Personal Information will not be shared or sold to any third parties for the
means of external marketing without your consent.
Security
of Personal Information
Your
Personal Information is stored in a manner that reasonably protects it from
misuse and loss and from unauthorised access, modification or disclosure. Our
personnel and contractors are required to respect the confidentiality of
Personal Information and the privacy of individuals.
We may
hold your Personal Information in either hard copy or electronic form, or both.
We may store your Personal Information in practice management systems that
utilise cloud-hosting services. We utilise strict and up to date security
protocols and systems in order to protect you and ourselves from external
information breaches, including physical security measures, and restricted
access to electronic records.
Subject
to all applicable laws and our professional obligations, we will take
reasonable steps to destroy or permanently de-identify your Personal
Information when it is no longer needed for the purposes for which it was
obtained. In accordance with our legal obligations, our general practice is to
destroy or permanently de-identify your Personal Information after 5 years,
unless we are required by law to destroy your Personal Information sooner or to
retain your Personal Information for a longer period.
Overseas
Disclosure
We do
not generally disclose your Personal Information to overseas recipients.
However, from time to time we may disclose Personal Information to:
- other companies
or individuals who assist us in providing our products or services or who
perform functions on our behalf (such as third party service
providers);
- regulatory
authorities;
- anyone else to
whom you authorise us to disclose it; and
- anyone else
where we are required or authorised by law to do so.
Our
third party cloud hosting services may process Personal Information outside
Australia. If data is processed outside Australia, we take reasonable
precautions to ensure that the data is securely stored and protected.
Access
to your Personal Information
You
have a right to access the Personal Information we hold about you and to update
and/or correct it, subject to certain exceptions. If you wish to access your
Personal Information, please contact us in writing. In order to protect
your Personal Information, we will require identification from you before
releasing the requested information.
Maintaining
the Quality of your Personal Information
We
will take reasonable steps to make sure that your Personal Information is
accurate, complete and up to date. If you find that the information we have is
not up to date or is inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to provide quality services
to you.
Your
Privacy Choices and Rights
We
respect your right to make choices about how your Personal Information is used
and communicated. The options available to you may depend on the nature of your
relationship with Andatech and the products or services you use.
Email
and Marketing Communications
If you
receive promotional or marketing emails from us and prefer not to, you can
unsubscribe at any time by using the “unsubscribe” link at the bottom
of our emails.
You will still receive essential service-related or transactional
communications such as order confirmations, product updates, safety notices,
and information required to support your products or services.
SMS,
Push Notifications, and Phone Calls
If you
receive SMS messages, push notifications, or phone calls from us that you no
longer wish to receive, you may opt out by following the instructions provided
in the message or by contacting us directly using the details in
the “Privacy Policy Complaints and Enquiries” section below.
Access,
Correction and Deletion
In
accordance with the Privacy Act, you have the right to:
- Access the
Personal Information we hold about you.
- Request
correction if the information is inaccurate, incomplete or out of
date.
- Request
deletion of your Personal Information, unless we are legally required
to retain it (for example, for record-keeping, warranty, or regulatory
purposes).
Requests
will be handled promptly and in accordance with applicable privacy laws.
Updates
to this Privacy Policy
We may
update this privacy policy periodically to reflect changes in our practices,
technology, or legal requirements. The most current version will always be
available on our website, and the “last reviewed” date at the end of this
document indicates when the policy was last updated.
We
encourage you to review this privacy policy from time to time to stay informed
about how Andatech manages and protects your Personal Information.
By
continuing to use our products, services, or website after any updates are
published, you acknowledge and agree to the terms of the revised privacy
policy.
For
more information about privacy protection in Australia, you can visit the
Office of the Australian Information Commissioner (OAIC) website at https://www.oaic.gov.au.
Privacy
Policy Complaints and Enquiries
If you
have any queries or complaints about our privacy policy or a suspected or
actual breach of the APPs by us, please write to us directly at the details
below. Your complaint will be considered, and we will endeavour to provide you
with a written response within 30 days of receipt of your complaint. If you are
not satisfied with the outcome of your complaint, please notify us in writing.
You may also refer your complaint to the OAIC at https://www.oaic.gov.au/contact-us.
Attention:
Privacy Officer
Andatech Pty Ltd
9 Trade Place
Vermont VIC 3133
Email: privacy@andatech.com.au
This privacy policy was
last reviewed on 19 Nov 2025, and the current version (as amended from time to
time) is published on website